Complaints Procedure Advocacy

This service provides free, independent, confidential help to people who want to complain about social care services in Bath and North East Somerset.

If you wish to make a complaint about social care services provided by Bristol City Council you would need to be referred to us by The Advocacy People on 0330 4409000 or

To refer yourself for Bath and North East Somerset social care complaints advocacy:

Tel: 0808 808 5252

Post: Advocacy Services @ The Care Forum, The Vassall Centre, Gill Avenue, Bristol, BS16 2QQ

For more information about what we do, please read our leaflet.

We provide self-help packs for anyone who simply needs information about how to complain, please download them from here or from the right-hand menu on this webpage:

Complaints Procedure self help pack ADULT

Complaints Procedure self help pack CHILDREN