Carers Support Officer (Telephone Based)

Closing date: June 6, 2022
Closing time: 12 noon
Salary: £16, 836 actual per annum (£23, 824 FTE)

Hours: 26.5 per week – worked Tuesday, Wednesday, and Thursday 9 am – 5 pm. Fridays 9.30 am – 1. 30 pm
Job Type: Permanent 
Interview: 14/06/2022

Carers Support Centre logo

Opportunities available to help make life better for carersCarers Support Centre (CSC) Bristol and South Gloucestershire provides a wide range of information, advice, and support services for unpaid adult and young (children) carers.A carer is someone who provides support to family or friends who could not manage without this help. This could be caring for a relative, partner or friend who is ill, frail, disabled or has mental health or substance misuse problems. All the care they give is unpaid. Three out of five people in the UK will become carers at some time in their lives.We currently have vacancies in our Carers Support Team working to provide advice, information, and support to carers by telephone and e-mail.Carers Support Officer (Telephone)Hours: 26.5 per week – worked Tuesday, Wednesday, and Thursday 9 am – 5 pm. Fridays 9.30 am – 1. 30 pm.Salary: £16, 836 actual per annum (£23, 824 FTE)Aims of the post• Provide information, advice, and guidance, to carers over the telephone.• Refer carers to appropriate services and support both internally and externally• Undertake telephone-based assessments, reviews ,and casework• Recruit, train and manage CarersLine VolunteersExperience/Knowledge• Recent and relevant experience of information, support, and advice work• An excellent understanding of the needs and issues for carers• Demonstrable experience of working with individuals needing emotional support/in crisis• Experience of working with and overseeing the work of VolunteersIf you would like to know more about this role, please call Dawn Osborne-Tiller on 0117 939 2562 for further information.

How to apply:

CSC do not accept CV’s for this position. All applications must be made via our application form which is available from our website where you will also find a full Job Description & Person Specification, and details of our Staff Benefits.If you do not have access to the internet, please call our office on 0117 9392562 or email: date: Monday 6th June 2022 at 12 noonInterview date: Tuesday 14th June 2022Registered Charity Number: 1063226We are an Equal Opportunities employer and our workplace is free of barriers and fully accessible for people with disabilities. We are committed to safeguarding children, young people and vulnerable adults; from recruitment of staff through to supporting our team working with families and carers in crisis.