Healthwatch champion volunteer


What is the purpose of the role?

To represent a group within the community and feedback their views on local health and social care services so Healthwatch can improve care locally.

What will I be doing?

As a Healthwatch Champion you are asked to:

  • Be the point of contact between Healthwatch and your group
  • Promote Healthwatch and its role within your group/local community
  • Ask people in your group about their views and experiences of local health and social care services, like hospitals, GP surgeries, pharmacies, minor injuries units and care homes
  • Impartially report the views of your group back to Healthwatch
  • Feedback information from Healthwatch to your group in a way that is easily understood
  • Attend Healthwatch volunteer training and group support sessions as appropriate.

Personal qualities needed for the role

  • Good listening and communication skills
  • Committed to helping people have a voice
  • Able to encourage people from your group to speak up about their views and experiences
  • Non-judgmental and respecting of others
  • Able to separate own experiences from other people’s issues – and faithfully present the views of your group.

How much time and when?

The days and amount of time you give is flexible, but usually less than 3 hours a month. You can discuss and agree these with your volunteer support officer.

Why volunteer with The Care Forum and Healthwatch?

  • gain skills, experience and references for future career development
  • meet new people
  • use your knowledge and experience to make a difference for local people
  • help local people and give something back
  • learn new things via on-going training and development opportunities
  • gain a sense of purpose and feel you are doing something worthwhile
  • improve your self-esteem and feel good about yourself.