More than 300 shared their experiences of the NHS App with Healthwatch Gloucestershire. Their latest report looks at how confident people feel using the app, the impact of digital exclusion, and the barriers that prevent people from using the app.
The NHS App gives people the option to manage their healthcare using a phone, tablet or computer.
In Gloucestershire, there are pockets of digital exclusion – people who aren’t able to use the internet in the ways that they may need.
There are other reasons people may be unable or unwilling to use the NHS App. Gloucestesrshire has an ageing population, many of whom told us they are less inclined to use digital technology. People whose first language is not English also shared their experiences of using the app with us.
Download the full report below.
Your experiences of the NHS App – key messages
- Many of those who are currently using the NHS App, and feel confident using it.
- They find it works well for most things and appreciate being able to access services remotely and in their own time.
- Some app users find the functionality of the app can be a barrier to accessing services.
- Many people who don’t currently use the app expressed an interest in finding out more as they don’t feel fully informed about what it can offer them.
- Some individuals don’t use the NHS App because they prefer to access their GP either in person or over the phone. Others expressed thoughts of being ‘left behind’ due to concerns with the app.
Based on our findings, Healthwatch Gloucestershire has made a number of recommendations to the local NHS.
Gloucestershire Integrated Care Board said:
“NHS Gloucestershire welcomes this report on the NHS App and supports Healthwatch’s national recommendations to improve the App’s usability, particularly for people who may experience digital exclusion. NHS Gloucestershire recognises the importance of equitable access to the NHS App and the disproportionate impact digital exclusion can have on people with differences and disabilities.”
Read the full response in our report.