New referrals please call: 0808 808 5252 (Freephone number)

Our Advocacy Service delivers an empowerment model of advocacy and provides issue based, client-led support and assistance. We offer a wide range of services, from self-help, signposting and information through to full advocacy casework.  Our Advocacy Service is free and independent.

What is advocacy?

Advocacy is taking action to help people say what they want, secure their rights, represent their interests and obtain services they need. Advocates and advocacy schemes work in partnership with the people they support and take their side. Advocacy promotes social inclusion, equality and social justice.

In order to provide an Advocacy service that has people and their needs at its core, we work within the Advocacy Charter. The Care Forum’s Advocacy Service maintains the principles of:

  • Independence
  • Clarity of Purpose
  • Putting people first
  • Empowerment
  • Equal opportunity
  • Accessibility
  • Accountability
  • Supporting Advocates
  • Confidentiality and complaints


If there is no project which meets your advocacy need, it may be possible to spot purchase advocacy. This is when statutory services fund an individual piece of work. For instance, we have advocated for an older person when their care home was closed and they had no family to help them chose a new home.

What can an advocate not do?

  • Take action without consent of the individual
  • Pass on information without the individual’s consent
  • Act as a counsellor, social worker or legal advisor
  • Make decisions on behalf of the individual or service.

How do we do it?

The Care Forum has a strong tradition of training and supporting volunteer advocates, some of whom have used statutory services themselves in the past. We also have a paid staff team of professional advocates, some of whom have previously been volunteers.

Advocacy Services at The Care Forum have been awarded the Advocacy Quality Performance Mark. This quality assurance standard scrutinises advocacy practice against the Advocacy Charter’s principles and verifies that our service provides advocacy meeting these principles.

advocacy QPM award logo a purple crown

Advocacy Conferences

The Care Forum has run two regional advocacy conferences over the past two years. In 2016 we ran ‘Advocating for People with Dementia’ which was well attended by 60 regional delegates from advocacy and affiliated organisations, and statutory sector representatives, such as commissioners. The day included talks from people affected by dementia, workshops on communication skills and discussion about how to involve people with dementia in service evaluation and development.


People talking around table
AVoice – this service has been recommissioned from 1st April 2019

If you require help please contact Swan Advocacy: VOCAS Tel: 03333 447928 Email: Web:

Complaints Procedure Advocacy

This service provides free, independent, confidential help to people who want to complain about social care services in Bath and North East Somerset, and Bristol. For more information about what…

Read more Complaints Procedure Advocacy

Spot Purchase Work

What is spot purchase advocacy? Spot purchase advocacy can help when there is no contract to provide that particular piece of work. It is a single piece of work that…

Read more Spot Purchase Work

Make a Referral

You can use this form for: Complaints Procedure Advocacy, NHS Complaints Advocacy and Spot Purchase Advocacy; Complaints Procedure Advocacy (CPA) For people who want to complain about social care services…

Read more Make a Referral

Other Advocacy organisations

If The Care Forum does not provide the advocacy service you need, then one of the following regional providers may provide it: Bristol MIND provide advocacy in Bristol. CCP provide…

Read more Other Advocacy organisations

Tell us how advocacy helped you

Help keep our services running by telling us how we helped you. You can anonymously feedback about our advocacy service to help us improve our work and demonstrate to our…

Read more Tell us how advocacy helped you


Need to make an advocacy referral?

To make a referral contact tel: 0808 808 5252 or click below

Make a referral