Healthwatch conversations with people show that when things don’t go according to plan with their care, what they want is for the issue to be resolved quickly. They want their concerns taken seriously, dealt with compassionately and, importantly, they want services to learn from their mistakes so others don’t have to experience the same poor care in the future.
A toolkit has been published to assist and guide users to the process.
Read more here and access the toolkit and appendix………..