Why people who are deaf or have hearing loss are still not getting accessible information from their GP

Why accessibility matters…

Some people who are deaf or have hearing loss may struggle to follow conversations over the phone; this can lead to confusion over appointment times. Others, who cannot use the phone at all, may have to visit their GP surgery in person to book appointments or rely on other people to book appointments on their behalf. This can lead to a loss of personal independence and privacy.

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