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Research shows racial disparity when raising concerns about care

The Care Quality Commission (CQC), as part of their year-long “Declare Your Care” campaign, has revealed those from a black and minority ethnic (BME) background are less likely than those from a non-BME background to raise concerns about the standard of care they receive, particularly in relation to mental health.

The findings show that almost half of BME people with a previous mental health problem (48%) have wanted to raise concerns about mental health services. This is compared to just 13% of non-BME people with a mental health problem. Additionally, 84% of BME people with a mental health problem have also wanted to raise concerns or make complaints about the standard of their care more generally, in comparison to 63% of non-BME people with a mental health problem.

The research looked at people in England who have had a health service (NHS and private) or social care experience in the last 5 years, either as a patient or carer.

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